Stakeholder Engagement Plan 2021 [Updated]

Stakeholder Engagement Plan 2021 has been released by Ministry of Health and Population . The outbreak of the Coronavirus disease (COVID-19) has been spreading globally since December 2019.Given the scale of transmission, the World Health Organization (WHO) declared the disease a global pandemic in March 2020, with a call on countries to take proactive measures to prevent and/or respond to further outbreaks. To respond to the disease, the Government of Nepal (GoN) requested and received International Development Association (IDA) funding to implement the Nepal COVID-19 Emergency Response and Health Systems Preparedness (CERHSP) Project. The project aims to prevent, detect and respond to the threat posed by COVID-19 and strengthen national systems for public health preparedness and comprises four components as detailed below

Table of Contents

Component 1

Emergency COVID-19 response focused on enhancing the capacity of the Ministry of Health and Population (MoHP) and its agencies to detect, confirm, contract trace and treat COVID-19 cases. Activities being financed under this component include: sub-component 1.1: case detection, confirmation, contact-tracing, recording and reporting as per MOHP protocols, and sub-component 1.2: Health System Strengthening in preparedness planning in order to provide optimal medical care, maintain essential community healthcare services and minimize risks for patients and health care workers.

Component 2

Community engagement and risks communication. This component will help to ensure the Nepali populace is empowered with timely and relevant information to prevent and manage COVID-19 infections as well as to promote health during the pandemic, through effective communications in particular to vulnerable groups.

Component 3

Strengthen capacity for project coordination, implementation, and monitoring. This component will strengthen MoHP and its coordinating structure and implementation divisions for exercising requisite technical, fiduciary and safeguards due diligence in the COVID-19 health sector response and knowledge, management and learning.

Component 4

Contingency Emergency Response Component (CERC) to finance a national response, in face of an eligible emergency or crisis, if required.

Grievance Redress Mechanism

The GRM will comprise the following steps:
Step 1: Receive, register and acknowledge the grievance
Complainants are able to submit grievances verbally or in writing through telephone/call centres, via SMS, through project staff involved in handling grievances, or other through staff who are in direct contact with communities. A sample grievance form is provided at Annex 2. Grievances may also be submitted anonymously. The focal person will acknowledge to the complainant that their grievance has been received within 48 hours from receipt. The project will track the grievance throughout the processing cycle to note the resolution status and other relevant details. A sample grievance registration template is provided .
Step 2: Review and investigate the grievance
Grievances are categorized based on the complexity and area to which the grievance relates. The focal person reviews and validates the complaint and then arranges for investigation by concerned units or departments within five working days. Resolution options commensurate with the nature of grievances are developed within seven days.

Step 3: Respond to grievances
The focal person communicates to the complainant, advising the complainant of the findings and the options for resolution within a full business day. If the complainant does not select any of the options discussed, the focal person will refer the grievance to the Social Specialist at MoHP. The complainant also has recourse to the judicial system at any stage of the GRM.
Step 4: Close-out/follow up
The focal person will inform the complainant once the option selected by the complainant has been
implemented, and to confirm that the grievant is satisfied with the solution. The grievance will then be closed

Grievances in relation to GBV
For SEA/SH-related grievances, the project will adopt the parent project’s SEA/SH Prevention and Response Plan, which outlines steps for addressing SEA/SH grievances. Activities to enhance the SEA/SH prevention plan includes: appointing an SEA/SH focal person for SEA/SH incidences; training of GRM helpline operators on GBV issues; developing an abridged operational guidelines for handling SEA/SH cases; and developing SEA/SH-related training materials and organizing a short virtual training/orientation on SEA/SH for project implementation units and grievance operators.

Download now

View Online

Stakeholder Engagement Plan 2021 [Updated]

Component 1

Component 2

Component 3

Component 4

Grievance Redress Mechanism

Leadership and Program management in IPC | WHO Online course

कर्मचारी समायोजन/मिलान सम्बन्धि मापदण्ड, २०७७

You may also like

Latest Posts

Editors' Picks